Refund policy
Returns & Exchanges Policy
At Cold Standard, every item is made to order specifically for you. This intentional production process helps reduce waste and allows us to focus on quality over mass production.
Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.
Please contact us within 30 days of receiving your order with your order number and photos of the issue. We'll work quickly to provide a replacement at no additional cost.
Size Exchanges
If you ordered the wrong size, we're happy to exchange it.
To qualify for an exchange:
- The request must be made within 30 days of delivery.
- The item must be unworn, unwashed, and in like-new condition with no stains, odors, pet hair, or damage.
- Customers are responsible for return shipping. Once we receive and inspect the original item, we'll send the replacement.
We strongly encourage reviewing our size charts before placing your order.
Returns
Because each garment is produced specifically for you, we do not accept returns or issue refunds for:
- Change of mind
- Incorrect color or size selected by the customer (outside of our exchange policy)
- Minor variations in garment or print placement that are considered acceptable within the apparel manufacturing process
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Production & Shipping Times
All items are made to order and are not mass-produced.
Please allow 7–14 business days for production before your order ships. Shipping times are separate and calculated at checkout.
By placing an order, you acknowledge and agree to these terms.
Contact
For any questions or support requests please contact:
kayden@coldstandardofficial.com
Please include your order number when reaching out.
Our Standard
Cold Standard is built on the belief that self-respect comes before social approval.
We hold our products and our service to the same standard.